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Privacy & Cookie policy
Privacy & Cookies policy
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Last Updated: 26/11/2023 Welcome to Tourzan, your trusted partner in creating unforgettable experiences in the Canary Islands. At Tourzan, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you use our website, mobile application, or engage with our services. 1. Information We Collect: a. Personal Information:
    • When you make a booking, we collect information such as your name, contact details, and payment information.
    • If you create an account, we store your login credentials and preferences.
b. Booking Details:
    • We gather information about your tour preferences, excursion choices, and any special requests you may have.
c. Device and Usage Information:
    • We collect data about the device you use to access our services, including IP address, browser type, and operating system.
d. Communication Data:
    • If you contact us, we may keep a record of that communication to provide better assistance.
2. How We Use Your Information: a. Booking and Transactional Purposes:
    • We use your information to process bookings, send confirmation details, and facilitate the excursions you have chosen.
b. Account Management:
    • Your account information is used for authentication, personalization, and to provide you with a more tailored experience.
c. Customer Support:
    • We use your information to respond to your inquiries, address concerns, and provide support.
d. Marketing and Promotions:
    • With your consent, we may use your information to send you promotional materials, newsletters, or special offers.
e. Analytics and Improvements:
    • We analyze data to enhance our services, website functionality, and overall customer experience.
3. How We Share Your Information: a. Service Providers:
    • We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors or excursion operators.
b. Legal Compliance:
    • We may disclose your information to comply with legal obligations, protect our rights, and address security or fraud concerns.
4. Your Choices and Rights: a. Account Control:
    • You can review and update your account information at any time by logging into your Tourzan account.
b. Communication Preferences:
    • You have the option to opt out of promotional communications. However, transactional communications related to bookings will still be sent.
c. Access and Rectification:
    • You have the right to access the personal information we hold about you and correct any inaccuracies.
5. Security Measures: We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or alteration. 6. Changes to this Privacy Policy: Tourzan reserves the right to update this Privacy Policy periodically. Any changes will be reflected on our website, and we encourage you to review the policy regularly. 7. Contact Us: If you have any questions, concerns, or requests regarding your privacy, please contact our Privacy Officer at [[email protected]]. Thank you for choosing Tourzan. We look forward to providing you with incredible experiences in the Canary Islands. Tourzan Management Team
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