Privacy & Cookies policy
Last Updated: 26/11/2023
1. Information We Collect:
a. Personal Information:
When you make a booking, we collect information such as your name, contact details, and payment information.
If you create an account, we store your login credentials and preferences.
b. Booking Details:
We gather information about your tour preferences, excursion choices, and any special requests you may have.
c. Device and Usage Information:
We collect data about the device you use to access our services, including IP address, browser type, and operating system.
d. Communication Data:
If you contact us, we may keep a record of that communication to provide better assistance.
2. How We Use Your Information:
a. Booking and Transactional Purposes:
We use your information to process bookings, send confirmation details, and facilitate the excursions you have chosen.
b. Account Management:
Your account information is used for authentication, personalization, and to provide you with a more tailored experience.
c. Customer Support:
We use your information to respond to your inquiries, address concerns, and provide support.
d. Marketing and Promotions:
With your consent, we may use your information to send you promotional materials, newsletters, or special offers.
e. Analytics and Improvements:
We analyze data to enhance our services, website functionality, and overall customer experience.
3. How We Share Your Information:
a. Service Providers:
We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors or excursion operators.
b. Legal Compliance:
We may disclose your information to comply with legal obligations, protect our rights, and address security or fraud concerns.
4. Your Choices and Rights:
a. Account Control:
You can review and update your account information at any time by logging into your Tourzan account.
b. Communication Preferences:
You have the option to opt out of promotional communications. However, transactional communications related to bookings will still be sent.
c. Access and Rectification:
You have the right to access the personal information we hold about you and correct any inaccuracies.
5. Security Measures:
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or alteration.
7. Contact Us:
If you have any questions, concerns, or requests regarding your privacy, please contact our Privacy Officer at [[email protected]].
Thank you for choosing Tourzan. We look forward to providing you with incredible experiences in the Canary Islands.
Tourzan Management Team