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Terms of use

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HomeTerms of use

Terms and Conditions (“Terms”)

Last Updated: 26/11/2023

Welcome to Tourzan! Before using our services, please carefully read and understand the following terms and conditions. By accessing our website, mobile application, or purchasing tickets through Tourzan, you agree to abide by these terms.

1. Booking and Ticketing:

a. Ticket Purchase:

  • When you purchase tickets for tours and excursions through Tourzan, you acknowledge that you are buying them from third-party operators, and Tourzan acts solely as an intermediary in facilitating the transaction.

b. Operator Responsibility:

  • Tourzan is not responsible for the actual provision of tours and excursions. The responsibility lies with the third-party operators who organize and conduct the activities.

2. Cancellation and Refunds:

a. Cancellation Policy:

  • Once a booking is confirmed, cancellation policies of the specific tour operator apply. Tourzan is not responsible for any refunds or cancellations, and you are bound by the terms set by the operator.

b. Refunds:

  • Refund eligibility is determined by the policies of the tour operator. Tourzan is not liable for any financial losses incurred due to cancellations.

3. Tour Operator’s Terms:

a. Operator Guidelines:

  • Customers are required to adhere to the rules, guidelines, and safety regulations set by the tour operator. Any violation may result in the customer being excluded from the excursion without refund.

b. Customer Responsibility:

  • Customers are responsible for providing accurate information during the booking process, including any health or physical condition that may affect participation in the excursion.

4. Plagiarism and Copyright:

a. Originality of Content:

  • All content on the Tourzan website, including but not limited to text, images, and multimedia, is the property of Tourzan or its authorized partners. Any unauthorized reproduction, distribution, or use of this content is strictly prohibited.

b. User-Generated Content:

  • Users are prohibited from submitting or uploading content that infringes upon the intellectual property rights of others. Tourzan reserves the right to remove, without notice, any content that violates copyright laws or is deemed inappropriate.

5. Limitation of Liability:

a. Disclaimer:

  • Tourzan shall not be liable for any injury, loss, damage, or delay arising out of or in connection with any act, omission, or default by the third-party tour operator or any other party involved in the excursion.

b. Assumption of Risk:

  • Participation in tours and excursions involves inherent risks. Customers acknowledge and assume all such risks, releasing Tourzan from any liability related to the excursion.

6. Changes to Terms and Conditions:

Tourzan reserves the right to update these terms and conditions periodically. Any changes will be effective upon posting on our website.

7. Contact Information:

If you have any questions or concerns regarding these terms and conditions, including issues related to plagiarism or copyright infringement, please contact us at [[email protected]].

Thank you for choosing Tourzan. We hope you enjoy your unforgettable experiences in the Canary Islands!

Tourzan Management Team

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Last Updated: 26/11/2023 Welcome to Tourzan, your trusted partner in creating unforgettable experiences in the Canary Islands. At Tourzan, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you use our website, mobile application, or engage with our services. 1. Information We Collect: a. Personal Information:
    • When you make a booking, we collect information such as your name, contact details, and payment information.
    • If you create an account, we store your login credentials and preferences.
b. Booking Details:
    • We gather information about your tour preferences, excursion choices, and any special requests you may have.
c. Device and Usage Information:
    • We collect data about the device you use to access our services, including IP address, browser type, and operating system.
d. Communication Data:
    • If you contact us, we may keep a record of that communication to provide better assistance.
2. How We Use Your Information: a. Booking and Transactional Purposes:
    • We use your information to process bookings, send confirmation details, and facilitate the excursions you have chosen.
b. Account Management:
    • Your account information is used for authentication, personalization, and to provide you with a more tailored experience.
c. Customer Support:
    • We use your information to respond to your inquiries, address concerns, and provide support.
d. Marketing and Promotions:
    • With your consent, we may use your information to send you promotional materials, newsletters, or special offers.
e. Analytics and Improvements:
    • We analyze data to enhance our services, website functionality, and overall customer experience.
3. How We Share Your Information: a. Service Providers:
    • We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors or excursion operators.
b. Legal Compliance:
    • We may disclose your information to comply with legal obligations, protect our rights, and address security or fraud concerns.
4. Your Choices and Rights: a. Account Control:
    • You can review and update your account information at any time by logging into your Tourzan account.
b. Communication Preferences:
    • You have the option to opt out of promotional communications. However, transactional communications related to bookings will still be sent.
c. Access and Rectification:
    • You have the right to access the personal information we hold about you and correct any inaccuracies.
5. Security Measures: We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or alteration. 6. Changes to this Privacy Policy: Tourzan reserves the right to update this Privacy Policy periodically. Any changes will be reflected on our website, and we encourage you to review the policy regularly. 7. Contact Us: If you have any questions, concerns, or requests regarding your privacy, please contact our Privacy Officer at [[email protected]]. Thank you for choosing Tourzan. We look forward to providing you with incredible experiences in the Canary Islands. Tourzan Management Team
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