Terms and Conditions (“Terms”)
Last Updated: 26/11/2023
Welcome to Tourzan! Before using our services, please carefully read and understand the following terms and conditions. By accessing our website, mobile application, or purchasing tickets through Tourzan, you agree to abide by these terms.
1. Booking and Ticketing:
a. Ticket Purchase:
- When you purchase tickets for tours and excursions through Tourzan, you acknowledge that you are buying them from third-party operators, and Tourzan acts solely as an intermediary in facilitating the transaction.
b. Operator Responsibility:
- Tourzan is not responsible for the actual provision of tours and excursions. The responsibility lies with the third-party operators who organize and conduct the activities.
2. Cancellation and Refunds:
a. Cancellation Policy:
- Once a booking is confirmed, cancellation policies of the specific tour operator apply. Tourzan is not responsible for any refunds or cancellations, and you are bound by the terms set by the operator.
- Refund eligibility is determined by the policies of the tour operator. Tourzan is not liable for any financial losses incurred due to cancellations.
3. Tour Operator’s Terms:
a. Operator Guidelines:
- Customers are required to adhere to the rules, guidelines, and safety regulations set by the tour operator. Any violation may result in the customer being excluded from the excursion without refund.
b. Customer Responsibility:
- Customers are responsible for providing accurate information during the booking process, including any health or physical condition that may affect participation in the excursion.
4. Plagiarism and Copyright:
a. Originality of Content:
- All content on the Tourzan website, including but not limited to text, images, and multimedia, is the property of Tourzan or its authorized partners. Any unauthorized reproduction, distribution, or use of this content is strictly prohibited.
b. User-Generated Content:
- Users are prohibited from submitting or uploading content that infringes upon the intellectual property rights of others. Tourzan reserves the right to remove, without notice, any content that violates copyright laws or is deemed inappropriate.
5. Limitation of Liability:
- Tourzan shall not be liable for any injury, loss, damage, or delay arising out of or in connection with any act, omission, or default by the third-party tour operator or any other party involved in the excursion.
b. Assumption of Risk:
- Participation in tours and excursions involves inherent risks. Customers acknowledge and assume all such risks, releasing Tourzan from any liability related to the excursion.
6. Changes to Terms and Conditions:
Tourzan reserves the right to update these terms and conditions periodically. Any changes will be effective upon posting on our website.
7. Contact Information:
If you have any questions or concerns regarding these terms and conditions, including issues related to plagiarism or copyright infringement, please contact us at [[email protected]].
Thank you for choosing Tourzan. We hope you enjoy your unforgettable experiences in the Canary Islands!
Tourzan Management Team